@php
$portalFeatures = [
[
'icon' => '📊',
'title' => 'Personalized Dashboard',
'desc' => '
The portal presents a personalized dashboard that shows relevant information—recent activity, open tickets, pending orders, important documents, and notifications—all in one place.',
'number' => '01',
],
[
'icon' => '🕒',
'title' => '24/7 Support Access',
'desc' => 'Customers can log support tickets, track resolutions, and interact with support agents, and receive resolution updates—all within the portal.',
'number' => '02',
],
[
'icon' => '🔐',
'title' => 'Secure Document Management',
'desc' => 'Our portal allows for safe cloud storage, access, and sharing of documents such as invoices, agreements, product manuals, and reports. With role-based access and audit trails, users can upload and retrieve documents with complete confidence in data security and version control.',
'number' => '03',
],
[
'icon' => '📦',
'title' => 'Order & Service Request Tracking',
'desc' => 'Customers can easily monitor the status of their product orders, service requests, or subscriptions. From initial request to final delivery, all stages are transparently displayed, improving trust and reducing the need for manual status updates through calls or emails.',
'number' => '04',
],
[
'icon' => '📚',
'title' => 'Knowledge Base & Self-Help',
'desc' => 'A robust knowledge base is integrated into the portal, offering articles, tutorials, FAQs, video guides, and troubleshooting content. This empowers customers to find answers quickly without contacting support, improving resolution times and reducing help desk workload.',
'number' => '05',
],
[
'icon' => '🛡️',
'title' => 'Role-Based Access & User Management',
'desc' => 'Organizations can manage user access with precision. Assign specific roles (Admin, Manager, User) and permissions to ensure that team members only access what theyre authorized to see. This enhances security and enables structured internal usage of the portal.',
'number' => '06',
],
[
'icon' => '🔔',
'title' => 'Real-Time Alerts & Notifications',
'desc' => 'Stay ahead of the curve with instant notifications via email, SMS, or in-app messages. Customers are promptly notified about ticket updates, document uploads, due payments, delivery changes, or service schedules, ensuring transparency and proactive engagement.',
'number' => '07',
],
[
'icon' => '📈',
'title' => 'Analytics & Reports',
'desc' => 'The portal features built-in analytics that offer insights into customer behaviour, ticket volumes, service response times, and satisfaction levels. Businesses can also generate downloadable reports to support decision-making and performance tracking.',
'number' => '08',
],
];
@endphp
@foreach ($portalFeatures as $service)
{{ $service['icon'] }}
{{ $service['title'] }}
{{ $service['desc'] }}
{{ $service['number'] }}
@endforeach